April 20, 2020: In response to Governor Evers’ Emergency Order 28, West Bend Community Memorial Library will begin offering a curbside pickup service starting on Monday, April 27. Hours for curbside services will be Monday through Friday 9 a.m. to 5:30 p.m. Those who have existing hold requests will be able to pick up their orders starting on Monday, April 27.

Card holders with holds must call the library to schedule a pickup appointment.

According to Emergency Order 28, public libraries shall remain closed for all in-person services, except that they may provide the following services:

  • Online services and programming.
  • Curb-side pick-up of books and other library materials, if all operations are performed by one person in a room or confined space. Materials must be requested online or by phone before pick-up. The library may not require a signature from the patron. The library must schedule pickups to ensure compliance with Social Distancing Requirements as defined in Section 16 of the Safer at Home Order.
“This week is National Library Week and we’re pleased to share news that we will soon be offering curbside pickup services,” said Library Director Amy Salminen. “I’m proud of our team for being able to adapt during this unprecedented time to offer innovative online programs. We’ve also been able to promote the incredible digital resources that the library has to offer.”

The library is preparing signage for curbside services. Markers for social distancing will be placed on the sidewalk for people to follow. Returned materials should be delivered to the book drop on the north side of the library building.

Hold requests should be placed in Monarch Catalog online, through the Monarch2Go app, or by calling the library's reference desk at 262-335-5152. Requests are filled once the patron is notified via phone, email or text. Patrons must schedule an appointment for pickup of materials with the library by calling the Circulation Department at 262-335-5151.

For additional information, please contact the West Bend Community Memorial Library at 262-335-5151.
April 20, 2020: Beginning on Monday, April 27, the Public Works drop-off yard will reopen with limited hours and access. Permit sticker sales will also resume with temporary changes to the purchasing process.

Until further notice, drop-off yard hours will be Monday through Friday, 7 a.m. to 2 p.m. and Saturdays from 8 a.m. to 1:30 p.m. To comply with social distancing requirements, the number of vehicles allowed in the yard at one time will be limited.

The public is highly encouraged to avoid entering the Municipal Building. The public can access the 2020 Drop-off Yard Permit Sticker Form, here. Permit stickers will not be sold in the Public Works Office, but will now be available for purchase at the entrance to the drop-off yard. In addition, permit stickers can also be purchased through the following methods:

  • By Phone: Call the Public Works Office at 262-335-5079. A staff member will complete the permit form with you and will take payment via credit card ($1.00 convenience fee applies). The completed form, receipt, and permit sticker will be mailed. Once received, please sign the form and return it with a copy of your vehicle registration.
  • By Email: Send the completed Permit Sticker Form and a copy of your vehicle registration to pubw@ci.west-bend.wi.us. Please call 262-335-5079 to set up a credit card payment ($1.00 convenience fee applies). A receipt and permit sticker will be mailed in return.
  • By Mail: Print a copy of the Permit Sticker Form. Mail completed form, copy of vehicle registration, and check (payable to City of West Bend) to Public Works Department, 251 Municipal Drive, West Bend, WI 53095. Once received, a receipt and permit sticker will be mailed in return.
For questions, please contact the City of West Bend Public Works Department at 262-335-5079.

April 4, 2020:
 Beginning the week of April 6–9, and continuing through the end of October, Public Works crews will collect brush two weeks of each month. Each residential property is limited to one brush pile no larger than 4’ x 4’ x 4’ and should be placed on the terrace by 6 a.m. on the resident’s scheduled day of garbage collection. Any brush placed curbside after the crews have already collected will not be collected until the next scheduled brush collection week.

Please refer to the 2020 Refuse & Recycling Collection Calendar for future collection dates. The 2020 Refuse & Recycling Collection Calendar was mailed to each resident in December of 2019 and may also be found on the City of West Bend website, here.

Additional Curbside Organics Service
Due to the social distancing requirements and temporary closure of the City’s drop-off yard, curbside organic collection will be offered during the months of April and May. Residents may place all leaves, lawn rakings, and grass clippings in a reusable type container or recyclable paper bag on the terrace on the same day as your brush is scheduled for collection. Containers should be at least three feet away from the garbage/recycling container. Please do not place organics in any plastic bags or in the street.

Due to the COVID-19 restrictions, permit stickers are not currently available for purchase. When the temporary COVID-19 restrictions are lifted, residents will have the option to use the City’s drop-off yard located at 251 Municipal Dr.

For questions, please contact the City of West Bend Public Works Department at (262) 335-5079.
March 25, 2020: Safely utilizing the City of West Bend parks system is highly encouraged at this time. Outdoor recreation positively contributes to the health and well-being of our residents. West Bend parks are always free and accessible to the public. There are 1,200 acres of park spaces available for all to enjoy while maintaining a proper social distance in adherence with the Safer at Home Order.

City park amenities that are open: 

  • All City parks are open for general use while practicing social distancing
  • Rolfs Dog Park
  • Downtown Riverwalk 
  • Eisenbahn State Trail
  • Lac Lawrann Conservancy
  • General Trails and Bike Paths 
  • Disc Golf (with the exception of tournaments or league play)
View a full list of park locations online at https://www.ci.west-bend.wi.us/departments/parks_recreation___forestry/parks_information/park_locations.php.

City park amenities that are temporarily closed:

  • Buildings and Restrooms
  • Playgrounds
  • Skatepark
  • Basketball Courts
  • Volleyball Courts
  • Football and Soccer Fields 
  • Batting Tunnel
Special events have been cancelled through May 26. The public may still make reservations of park pavilions, shelters and facilities for dates on or after May 27. Make a reservation by calling 262-335-5080.

Please direct questions to the Parks, Recreation and Forestry Office at: 262-335-5080 or 

March 24, 2020: Today, Governor Tony Evers issued Emergency Order #12, the Safer at Home Order, effective March 25. As an Essential Government Function, the City of West Bend will continue to serve and support the community during the COVID-19 pandemic. The public is strongly encouraged to avoid visiting City Hall at this time. Several City of West Bend departments have implemented staffing provisions to comply with the Safer at Home Order. Please call, email or utilize our collection of online services.

The Spring Election and Presidential Preference Primary will continue to take place on April 7, 2020. We urge the public to request an absentee ballot online at myvote.wi.gov by Thursday, April 2 at 5 p.m. In-person absentee voting is currently taking place with a number of increased precautionary measures, including the implementation of an information table, social distancing practices and enhanced sanitization procedures.

March 19, 2020: In an effort to prevent the spread of COVID-19, the City of West Bend is temporarily limiting some services at the Public Works and Water Utility Departments. These services include:

Public Works Services:

  • Organics Drop Off Yard will be closed until further notice.
  • Organics Drop Off permit sales are suspended until further notice.
  • Garbage carts may only be purchased over the phone using a credit card or by mail via check. 
  • Free garbage cart delivery will be provided at this time.

For questions regarding Public Works services, please call 262-335-5079 or email Pubw@ci.west-bend.wi.us.

Water Utility Services:

  • Please mail all utility payments to West Bend City Hall, 1115 S. Main Street, West Bend, WI 53095, or place payments in the 24/7 drop box located outside of the front entrance to City Hall. 
  • Utility payments can also be paid online at here.
For questions regarding Water Utility services, please call 262-335-5040 or email wbwu@ci.west-bend.wi.us.

The public is highly encouraged to avoid visiting the Municipal Building until further notice. Please call or email at this time. The City of West Bend is taking these precautions to protect the health and safety of the public and our staff. The City will continue to follow recommendations by the Centers for Disease Control and Prevention (CDC) and Wisconsin Health Department. Residents will be notified of any changes to these temporary restrictions.

March 18, 2020: The public is encouraged to avoid visiting City Hall. Many services are available online, including utility payments, absentee ballot requests, animal licensing, summer program registration, permit requests, and many more. If you need to make a payment via check, please use the 24/7 drop box outside of the main entrance to City Hall. Explore all online services here.

March 17, 2020: Today, Governor Evers declared Emergency Order #5 mandating a temporary prohibition of events and gatherings with 10 or more attendees. In an effort to protect the health and safety of City staff and the public, we are supporting social distancing practices, increasing the frequency of cleaning and sanitization, and many other precautionary measures, including:


  • All department heads and employees are encouraged to reduce the number of in-person meetings or gatherings. We recognize that some meetings will continue to occur to support municipal operations.
  • Common Council meetings will continue to take place at this time either in person or virtually. Each will be available live on Community TV cable channel #987 and online. The City will, as far as Open Meetings Laws allow, impose the current Emergency Order to admit no more than 10 attendees, including staff and alderpersons.
  • West Bend Community Memorial Library will be closed starting March 18 until further notice. All library programs are cancelled during this time. Library employees will continue to report to work.
  • Parks, Recreation and Forestry programs, events, and facility rentals have been cancelled until further notice.
  • Lac Lawrann Conservancy programs, including the annual plant sale, are cancelled until further notice.

April 7 Election

  • The public is encouraged to register and request an absentee ballot at https://myvote.wi.gov. The Clerk’s office will continue to accept absentee ballot requests until Thursday, April 2nd. 
  • In-person absentee voting will continue at this time with additional efforts to social distance and sanitize. Absentee voting is scheduled to conclude on Friday, April 3 at 5:00 p.m.

Access to City Hall

  • The public is encouraged to avoid visiting City Hall. Many services are available online including utility payments, summer program registration, animal licenses, permit requests, and more here.
  • Employees are required to wear their City-issued name badges or uniforms at all times when in City Hall.

March 12, 2020: The City of West Bend is monitoring the COVID-19 (Coronavirus) situation closely and is in touch daily with the Washington Ozaukee Public Health Department and Wisconsin Department of Health Services. As Governor Evers stated in a news conference on Thursday, March 12, the risk to Wisconsin residents remains low. With that being said, please take the following steps to prevent illness:

  • Wash your hands often and thoroughly with soap and water.
  • If soap and water are not readily available, use hand sanitizer that contains at least 60% alcohol.
  • Please stay home if you are sick, except to get medical care.
For additional information about COVID-19, please reference the Center for Disease Control and Prevention website.

As we look ahead to the coming weeks, City departments are reviewing events and planned activities. There is already a sanitizing process in place for the pens and surfaces at the election polls. Medical-grade hand sanitizer will be available for the voters and election workers. Residential care facility residents have Special Voting Deputies that will visit residents next Monday through Wednesday. If anyone is not feeling well or is concerned about potential exposure, they are encouraged to vote absentee by mail. The deadline for submitting an application to receive an absentee ballot by mail is Thursday, April 2 by 5 p.m. Learn more about Absentee Voting and request an absentee ballot online here.

Please check back here for additional updates as this situation unfolds. Be aware of online scams and misinformation. The public health organizations linked above have the most accurate data and resources available.
1115 S. Main Street
West Bend, WI 53095
(262) 335-5100


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