Snow removal operations begin with a strong relationship between the Police Department and Department of Public Works (DPW). The teams frequently communicate road conditions during the onset of a snowfall and throughout the snow event.
Click here to view the Snow Removal Infographic (PDF). Learn more about snow removal operations using the Snow Removal FAQs section below. For more information, contact the Department of Public Works at 262-335-5079 or email firstname.lastname@example.org.
Why does my driveway get more snow than my neighbor's driveway?
Location of the driveway can impact the snow accumulated, such as driveways located downstream of an intersection and driveways that are located on the north or west side of a street where drifting most often occurs.
Snow load from a plow blade may also impact snow accumulation as it travels along the plow blade and discharges in the first open space it comes upon, often a cleared driveway.
Why does my street get plowed last?
Plow routes are completed in the following order of priority:
1. Arterial or high-traffic streets
2. Areas with steep hills and dangerous conditions
3. Areas with flat terrain and low traffic volumes
Why isn't my cul-de-sac plowed sooner?
Since cul-de-sacs have the lowest volume of traffic and the lowest speeds, they are plowed last.
Why do you come back the next day to plow after I shovel or snow blow?
The City of West Bend has parking restrictions that allow on-street parking on alternate sides of the street depending on the day. Plow drivers are sent back the next day to clean up and plow areas that contained parked cars during the prior day’s plowing. This is referred to as second night plowing and is normally scheduled during the 11 p.m. to 6 a.m. parking restriction time.
Why can't the plow put the snow on the other side of the street or down the road where there are no driveways?
Plow drivers are trained to keep forward momentum as much as possible. Reducing the number of reverse maneuvers, turns and special circumstances is safer and more productive.
Why did the snow plow hit my mailbox?
Plow drivers DO NOT intentionally hit mailboxes. They work around many obstacles. Mailbox damage can be caused by condition/age of post, improper placement, heavy snow or type of material the post/mailbox is made from.
What happens if my mailbox is destroyed?
Mailbox damage can be reported to the Public Works Department for review. However, the City of West Bend Municipal Code 8.19 (b) Mailboxes in Right of Way states The City shall have no obligation to repair or replace mailboxes or supports damaged by snowplowing operations or otherwise.
Why did my garbage cart get knocked over?
Snow load is often the biggest factor in this situation, followed by cart placement in the street.
Where should I put my garbage cart when it snows?
The best place for garbage carts during a snow storm is in your driveway behind the front of the curb. The collection truck can still reach the cart and it reduces the chance of the plow’s wing striking it.
Will garbage collection still continue when it snows?
Yes, under normal circumstances garbage and recycling collection will continue as scheduled. There are a few exceptions when garbage collection is postponed, including equipment failures, snow emergencies or staffing reprioritization for snow removal.
Why is the snow not cleared to the curb?
Drivers are trained to clear the snow to the curb every time they plow. The biggest factor for snow not cleared to the curb is driver confidence. Plow trucks have a 10-foot wing that hangs off the blind side of the vehicle. It takes time for newer drivers build confidence with the wing when driving around parked cars, mailboxes and touching the curb. Experience in the truck and familiarity with routes are key factors in clearing the street right up to the curb.
Why is my sidewalk covered with so much snow?
Depending on the depth of the terrace (grass areas) at your location, you may receive more snow on the sidewalk than others do with larger terrace areas.
If I move my car, will you come back and plow the area?
Plowing of parked car areas is done the next day, known as second night plowing, and is normally scheduled during the winter parking restriction time (11 p.m. to 6 a.m.). Drivers are not sent out for special trips.
Why does the driver make two passes down my street, then not come back to finish for a while?
Plow drivers do their best to open the entire street system for motorist travel before they do the completed curb-to-curb cleaning. It’s best to wait to clean your driveway until you notice the driver has cleared all the way to the curb.
The plow trucks are driving around salting, why not put the plow down and scrape the road clear?
Some of the trucks you may see are traveling through other plow routes to get to their own. Salting is a necessary process to keep the snow pack from forming on the street and it’s important to get the salt treatment applied to the street as soon as possible. If a driver was to plow while salting, the end of his route would not see any treatment for at least six hours from the time they start. This could create unsafe travel conditions, snowpack, larger quantities of salt to remove the snow pack, and a significant delay in snow removal to many areas of the city.
Single pass plowing of street creates “wind rows” of snow in the parking lanes. This is extremely dangerous for motorist on streets with a multiple travel lanes.
Why doesn't the City use a sand/salt mixture?
The City of West Bend cannot use sand to treat slippery streets based on guidelines from the Department of Natural Resources regarding the storm water management permit. Sand accumulates on the paved surfaces and eventually collects in the storm sewer system, which can cause damage to drainage pipes and storm water sediment ponds.
Can I blow my driveway/sidewalk snow into the street?
No. The City of West Bend Municipal Ordinance 8.14 (2) states, “No person shall deposit or cause to be deposited any snow or ice upon any sidewalk or upon the paved portion of any street, alley or highway in the City.”
How soon after a snowfall do I have to have my sidewalk clear of snow?
The City of West Bend Municipal Ordinance 8.14 (1) requires property owners to remove snow from the sidewalk within 24 hours after the cessation of each storm. This cessation time—when the snow stops falling—is determined by the Department of Public Works Supervisor. Any non-compliant sidewalk complaints are filed with the Police Department for enforcement measures. The DPW will only clear residential sidewalks at the request of the Police Department. The cost for clearing sidewalks under these circumstances is the responsibility of the property owner, along with a potential municipal citation.
Can I pass a plow truck?
Do not pass a plow truck on either side of the truck. The large equipment has many blind spots, which combined with flying snow make for a dangerous situation. Leave plenty of space between your vehicle and the plow truck. Please be aware that an operator may make unusual maneuvers when plowing, such as driving in and out of turn lanes, around median islands, turning around in intersections, etc.